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May 25, 2010

SSL email approver options


Last month the approver email address options for domain validated SSL certificates were restricted. This was due to a number of security problems which arose. (Someone was able to register the ssladmin@ account at a number of webmail accounts).

This prompted a review of the email addresses available to select for domain approval. This affects RapidSSL, QuickSSL Premium and SSL123 products.

The following email addresses can be used for domain approval:

  • admin@
  • administrator@
  • hostmaster@
  • root@
  • webmaster@
  • postmaster@
  • The current whois admin contact
  • The current whois technical contact

You must have access to one of these email accounts on the SSL domain to be able to receive the SSL certificate.

Filed under  //   QuickSSL Premium   rapidssl   SSL   SSL123  
Posted by Andy Gambles 

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April 7, 2010

Resend missing approver email


When you purchase an SSL Certificate such as RapidSSL, QuickSSL Premium or SSL123 you have to complete an approver email process. 

This means that during your order you choose from a pre-determined list of email addresses. An email is then sent to this email address with a link you must click to complete the order.

This process is an automated way of validating you have access to an email address associated with the domain and therefore have the authority to request a certificate.

The order will not be completed until this approver email process is completed. Recently we have had a number of customers raise tickets saying they have not received this email, that they forgot to set-up the mailbox this was sent to or they just want it resending.

If you do not complete the approver email it is automatically resent every 12 hours until you do. However you can also resend it yourself at anytime via the Self Service SSL Portal.

I posted more information about how to Manage Your SSL Certificate Orders last year.

If you have any questions about this process please let me know.

Filed under  //   Geotrust   QuickSSL Premium   rapidssl   SSL   SSL123  
Posted by Andy Gambles 

Comments [0]

October 9, 2009

thawte Trusted Site Seal Update Required


thawte will be upgrading the site seal servers on 15 October 2009 19 October 2009. After the upgrade any site using the thawte Trusted Site Seal will need to perform an update.

This update applies to ServerTastic customers using SSL123, SSL Web Server and SGC Supercert certificates.

This update must be completed before 18 November 2009 when the existing site seal infrastructure will be disabled.

ServerTastic recommends users re-install the site seal as soon as possible after 15 October 2009 19 October 2009. Details of how to install the thawte Trusted Site Seal are available here.

Filed under  //   ServerTastic   SGC Supercert   Site Seal   SSL   SSL Web Server   SSL123   thawte  
Posted by Andy Gambles 

Comments [2]