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March 8, 2010

RapidSSL and Geotrust now secure WWW and non-WWW domain

The latest update to the SSL order system means that RapidSSL and Geotrust certificates now automatically secure the WWW and non-WWW domain in a single certificate.

For instance if you order a RapidSSL certificate for servertastic.com it will also secure www.servertastic.com for no extra charge and within the same certificate. You do not need to do anything extra in the order process this is automatic.
The following certificates now have this feature at no extra cost

All these are available for amazing discounts on ServerTastic.

If you are not already signed up to our newsletter visit the blog and do so now. More exciting features and promotions will be announced soon.

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Filed under  //   EV   Geotrust   QuickSSL Premium   rapidssl   SSL   True BusinessID  
Posted by Andy Gambles 

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March 1, 2010

System Migration Complete

via flickr.com

We have completed a migration of the ServerTastic system. As a result the web site access speeds have been vastly improved. Although customers accessing the site via the old system may experience some slow speeds as the database is accessed remotely. Once your DNS has updated the speed will improve (should be no more than a couple of days).

Orders which are completed via the automated system should also occur much quicker. This includes orders for SSL Certificates, SmarterTools and DotNetPanel.

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Filed under  //   DotNetPanel   ServerTastic   smartertools   SSL  
Posted by Andy Gambles 

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February 24, 2010

VeriSign Trust Seal

via verisign.com

VeriSign have launched the VeriSign Trust Seal. This is designed for websites that do not collect customer or payment information online and therefore do not need a VeriSign SSL certificate but want to establish trust.

At the moment the trust seal is not available to VeriSign resellers (such as ServerTastic). It is anticipated that this will become available during May 2010. We will then investigate pricing for our customers.

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Filed under  //   Site Seal   SSL   Trust   VeriSign  
Posted by Andy Gambles 

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February 22, 2010

SSL Certificate Flagged For Quality Review

via flickr.com

The RapidSSL and QuickSSL Premium SSL certificates sold by ServerTastic are usually issued in less than 10 minutes from your order. They simply require you to click a link in an email to complete domain validation.

However we are receiving an increase in the number of tickets asking about delays in the certificate being issued and "quality reviews". It is possible that your SSL order may be flagged for a quality review by RapidSSL/Geotrust. This means that the order must be completed by a member of the RapidSSL/Geotrust staff.

You will know if your certificate has been flagged for review because on the confirmation page after you click the email authorisation link you will see the following wording

Your order is pending a final quality review prior to issuance. This review is normally completed within one business day. For more information on why your order was selected for final quality review visit our FAQs at [link]

There are many reasons your order may be flagged for review. These include:

  • Domain whois details appear invalid
  • Website does not load or resolve
  • The domain contains a flagged phrase. For example BANK is a defined term therefore a certificate for riverbanktours.com may be flagged for quality review
  • Your order was randomly selected for review (unlucky!)

Here are some of the things you can do (before requesting your certificate) to try and reduce the likely hood of your order being flagged for a quality review:

  • Remove any whois privacy settings on your domain
  • Make sure the domain whois contains valid details
  • Make sure the domain resolves to a live website

If your certificate does get flagged for a quality review there is very little ServerTastic can do to speed up the review process. They are all checked on a first come first served basis during working hours Monday to Friday. The review is performed by RapidSSL/Geotrust NOT ServerTastic. You can try and speed up the review by contacting Geotrust on the LiveChat link from their support page. In most cases they can do the required steps with you while on line.

It is also likely that the certificate would have been flagged if you had ordered through any other reseller or direct.

You can always contact ServerTastic if you have a problem with your order but please be aware there is little we can do if the order is under quality review.

Remember you can also check the status of your order at any time via the Self Service System.

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Filed under  //   Geotrust   QuickSSL Premium   rapidssl   SSL  
Posted by Andy Gambles 

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January 27, 2010

True BusinessID with EV $174 Year - Offer Ends Soon

The True BusinessID with EV promotion is due to end on 31st January 2010.

This is an ideal opportunity to purchase an Extended Validation certificate with green address bar technology for an extremely low price.

For more details see our earlier post True BusinessID with EV - $174 year.

NOTE: You must have requested your certificate by 31st January 2010 to qualify for the promotional pricing.

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Filed under  //   EV   Geotrust   Promotions   SSL   True BusinessID  
Posted by Andy Gambles 

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January 11, 2010

RapidSSL Re-issuance Insurance

Over the last few months there has been a steady increase in support requests about re-issuing RapidSSL certificates and insurance.

RapidSSL certificates without insurance can be re-issued an unlimited number of times for the first 7 days after the certificate has been issued. This is not the day it was purchased from ServerTastic but the issuance date stated within the certificate.

This 7 day period is provided in case you have problems with installation and need to re-issue the certificate.

After these 7 days have passed it is not possible to re-issue the certificate unless you have insurance. If it is day 8 and you need to re-issue the certificate then sorry but you can't!

It is therefore important that if you are having installation problems during the first week that you seek assistance. If it is coming to the end of the first 7 days and you have not yet got the installation completed contact us and we can cancel the order and you can then start again. We are only able to cancel orders without charge within the first 7 days.

If you purchased your certificate without insurance it is possible to purchase re-issuance insurance directly from RapidSSL at a later date but this will cost more than purchasing a new RapidSSL from ServerTastic.

If you purchase your certificate with insurance then you can re-issue the certificate as many times as you want for the life of the certificate. You do not have to worry about server crashes, corruption or having to move server.

So it is important to note the following points when purchasing your certificate without insurance:

  • You can only re-issue your certificate during the first 7 days
  • You are responsible for maintaining a backup of your certificate
  • If you suffer a server failure and do not have a back-up you will have to purchase the certificate again
  • If you need to move servers/host and can not export your existing certificate you will have to purchase it again
Final Comment:
We are not trying to be awkward or unfriendly. However ServerTastic is a low cost provider. The margins on RapidSSL certificates are very small. As such we are unable to pay for re-issues to customers who do not have insurance. Please if you are unsure we highly recommend spending a little extra and getting the insurance.

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Filed under  //   RapidSSL   SSL  
Posted by Andy Gambles 

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December 28, 2009

True BusinessID with EV Promotion extended to 31 January 2010 - $174.00 Year

The True BusinessID with EV $174.00 Year promotion has been extended to 31st January 2010.

This is an ideal opportunity to try out an EV certificate on your website for a fraction of the normal price. For more information check out my original blog post about the promotion.

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Filed under  //   EV   Geotrust   Promotions   SSL   True BusinessID  
Posted by Andy Gambles 

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December 9, 2009

True BusinessID with EV - $174 Year!

True BusinessId with EV

Boost online transactions with the green address bar

Maximize security and online sales potential using GeoTrust True BusinessID with EV enabling up to 256-bit encryption on web browsers and mobile phones. With Extended Validation, visitors using high-security browsers see the address bar turn green when they visit your site. Extended Validation SSL Certificates provide a convenient and visible sign that you have a highly authenticated, trustworthy site and that your customers’ information is secure.

Buy now from $174.00 a year[Offer Ends 31st December 2009! 31st January 2010]

Increase customer confidence and transactions

Before consumers enter credit card or sensitive personal information online they want to confirm that they are on the intended site and that their information is protected. In addition to the green bar, high security browsers display the authenticated organization name on the Extended Validation SSL certificate and the CA that issued it. These features are immediately visible and give customers the confidence to complete their transactions.

True BusinessID with EV

True BusinessID with EV Features and Benefits

  • Extended Validation with green address bar technology
  • Full organization validation
  • Up to 256-bit SSL encryption
  • Dynamic Geotrust True Site Seal with company name and dynamic time stamp
  • Recognised by over 99% of all browsers and mobile devices
  • $150,000 warranty
  • Multi year discounts
  • Free self-service reissues
  • Free technical support direct from Geotrust
  • 7 Day refund policy

Buy now from $174.00 a year[Offer Ends 31st December 2009! 31st January 2010]

Secure online transactions with up to 256-bit encryption

GeoTrust helps you protect sensitive information during transmission when your customers, business partners, and employees connect with you online. True BusinessID with EV certificates enable 40-bit to 256-bit encryption, depending on the client browser capability and the cipher suite installed on your web server.

Let customers know you take security seriously

Every True BusinessID with EV certificate includes a dynamic GeoTrust True Site Seal with your company name and a date/time stamp. When users of older browsers and mobile browsers who cannot see the green address bar, the dynamic True Site Seal helps visitors identify your site as genuine, authentic, and validated by an independent third party.

Buy now from $174.00 a year[Offer Ends 31st December 2009! 31st January 2010]

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Filed under  //   EV   Geotrust   Promotions   SSL   True BusinessID  
Posted by Andy Gambles 

Comments [2]

October 27, 2009

Manage Your SSL Certificate Orders

Customers purchasing their RapidSSL, Geotrust, thawte or Verisign SSL certificate from ServerTastic are now able to manage their SSL certificate orders and perform the following actions:

  • Resend approver emails
  • Resend fulfilment emails
  • Re-issue certificates (where purchase allows)
  • Revoke certificates
  • Check status and view comments for org validated and EV certificate orders in process
How cool is that! You no longer need to raise a support ticket to perform any of these actions - you can do them yourself.

"I have heard enough how do I do this?" I hear you all cry. Simply visit the relevant URL below (you can bookmark it) and complete the form. You will require to know the SSL domain, the admin email contact (which you will also require access to) and the captcha.

You will then be shown your order for verification. Click "Select" next to the correct order and then submit to confirm your email address. An email will be sent to the admin contact email address which will contain a unique URL allowing instant access to your order. It sounds a lot more complicated than it actually is. I simply suggest you give it a try!

End User Order Management
RapidSSL and Geotrust branded order management: Click Here
thawte branded order management: Click Here
VeriSign branded order management: Click Here

SSL Certificate Resellers
You can also provide these links to your customer. They are not branded by ServerTastic in anyway so the customer will never know (if that is what you want).

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Filed under  //   Geotrust   rapidssl   ServerTastic   SSL   thawte   VeriSign  
Posted by Andy Gambles 

Comments [2]

October 9, 2009

thawte Trusted Site Seal Update Required

thawte will be upgrading the site seal servers on 15 October 2009 19 October 2009. After the upgrade any site using the thawte Trusted Site Seal will need to perform an update.

This update applies to ServerTastic customers using SSL123, SSL Web Server and SGC Supercert certificates.

This update must be completed before 18 November 2009 when the existing site seal infrastructure will be disabled.

ServerTastic recommends users re-install the site seal as soon as possible after 15 October 2009 19 October 2009. Details of how to install the thawte Trusted Site Seal are available here.

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Filed under  //   ServerTastic   SGC Supercert   Site Seal   SSL   SSL Web Server   SSL123   thawte  
Posted by Andy Gambles 

Comments [2]