This is a fantastic feature to allow agents quick and easy mobile access to the support ticket system. Once you have updated your installation to V5 simply point your mobile web browser to <yoursupporturl>/mobile/ .

There are some enhancements I would like to see, but since this is a first release I am sure they will be added in the future.

• No access to custom fields
• No option to delete a ticket or mark as spam
• iPhone copy option does not work when viewing a ticket

The mobile interface is only available from V5. To be able to update your SmarterTrack installation you must have current upgrade protection. This is available from ServerTastic at 10% discount.

Let me know if you have any questions or comments.

SmarterTools announces the release of SmarterTrack 4.9.3744. Highlights of the SmarterTrack 4.9.3744 release include:

• CHANGED: The text box for editing or creating a plain text auto-responder is now bigger to improve usability.
• FIXED: Agents can now change their ticket and Live Chat status for a group simultaneously.
• FIXED: Auto-responders for tickets submitted via the default brand now display a link to view the ticket online.
• FIXED: Auto-responders for tickets submitted via the default brand now display valid links to view suggested Knowledge Base articles.
• FIXED: Custom fields now display in the correct order when portal visitors submit tickets or Live Chats.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notespage.

To access this latest version, visit the SmarterTrack Download page.

SmarterTrack is available from ServerTastic at a 10% discount.

Over the years we have sold many products on ServerTastic. One of the companies we have worked with from the start has been SmarterTools. They produce an awseome range of products including SmarterMail (a highly efficient mail server with ActiveSync support), SmarterStats (a mega powerful web site statistics package with SEO reporting) and SmarterTrack (a customer service portal as used on ServerTastic).

SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount with ServerTastic).

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount on ServerTastic). 

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

If you have additional questions regarding SmarterTrack or any of the SmarterTools products please let us know.

SmarterTools announces the release of SmarterTrack 4.6.3607, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection. 

Highlights of the SmarterTrack 4.6.3607 release include:

• CHANGED: Agents assigned the manager role can no longer access the spool page, as this page is an administrative function.
• FIXED: The primary administrator can now access the management interface when there is a licensing conflict upon upgrade.
• FIXED: An ambiguous error is no longer recorded in the error logs when the manage and workspace tree views are updated.
• FIXED: Survey invitations sent to customers now include a link to the correct brand's URL.
• FIXED: Clarified the phrasing of the error message that displays when an incoming Ticket message is sent from the management interface without a From address.
• FIXED: A Knowledge Base article with a title in non-Latin characters will now be linked with a valid URL.
• And more... 

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

SmarterTools is proud to announce the BETA release of SmarterTrack 4.5 and SmarterMail 6.5. 

The SmarterTools upgrade promotion has been extended to 30th September 2009. I highly recommend you consider taking advantage of this promotion.

So if you have not got the picture yet here it is - I highly recommend that if you own a SmarterTools product and intend to upgrade within the next 12 months you purchase upgrade protection now!