Over the years we have sold many products on ServerTastic. One of the companies we have worked with from the start has been SmarterTools. They produce an awseome range of products including SmarterMail (a highly efficient mail server with ActiveSync support), SmarterStats (a mega powerful web site statistics package with SEO reporting) and SmarterTrack (a customer service portal as used on ServerTastic).

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SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount with ServerTastic).

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

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SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount on ServerTastic). 

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

If you have additional questions regarding SmarterTrack or any of the SmarterTools products please let us know.

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SmarterTools announces the release of SmarterTrack 4.6.3607, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection. 

Highlights of the SmarterTrack 4.6.3607 release include:

• CHANGED: Agents assigned the manager role can no longer access the spool page, as this page is an administrative function.
• FIXED: The primary administrator can now access the management interface when there is a licensing conflict upon upgrade.
• FIXED: An ambiguous error is no longer recorded in the error logs when the manage and workspace tree views are updated.
• FIXED: Survey invitations sent to customers now include a link to the correct brand's URL.
• FIXED: Clarified the phrasing of the error message that displays when an incoming Ticket message is sent from the management interface without a From address.
• FIXED: A Knowledge Base article with a title in non-Latin characters will now be linked with a valid URL.
• And more... 

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

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SmarterTools is proud to announce the BETA release of SmarterTrack 4.5 and SmarterMail 6.5. 

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The SmarterTools upgrade promotion has been extended to 30th September 2009. I highly recommend you consider taking advantage of this promotion.

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So if you have not got the picture yet here it is - I highly recommend that if you own a SmarterTools product and intend to upgrade within the next 12 months you purchase upgrade protection now!

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This post has been edited with corrections see SmarterTools Upgrade Protection Promotion - CORRECTION

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SmarterTools have announced the release of their new upgrade protection program. This allows you to receive updates to your SmarterTools products for 12 months from the date of purchase.

This may look like a long boring post but it could mean some big savings

The upgrade protection will work as follows:

New Purchases

All new purchases of SmarterMail, SmarterTrack and SmarterStats will include 12 months worth of upgrade protection (a massive improvement over the previously included 45 days).

Existing Customers

Any customer who made a new purchase or upgrade on or after 26 June 2009 will automatically receive 12 months of upgrade protection from the date of purchase.

Any customer who made a purchase or upgrade prior to 26 June 2009 will be entitled to purchase upgrade protection at the promotional rate of 50%. You will also be able to upgrade any key you have (even a 1.x key) using this promotion to any version you want the latest version. This provides a good saving over the previous upgrade pricing. Plus ServerTastic gives you an extra 10% discount!

Important Points

These are the important points that ServerTastic wants to highlight as great money saving opportunities. The promotion allows you to not only purchase upgrade protection for your SmarterTools product and update to the latest version but you can also chose to increase your mailbox/site/agent limit as well - even move from Pro to Enterprise.

For example if you have a SmarterMail Pro 1.x 250 User. You can upgrade this to SmarterMail Ent 6.x 500 Mailbox for just $314.55 (see SmarterMail Upgrade Protection). This also applies to SmarterStats and SmarterTrack.

You can not upgrade your version limit (sites/mailboxes/agents) at the same time. If you wish to change your version limit we recommend purchasing upgrade protection first and then purchasing a version limit upgrade as this is the cheapest method.

This promotion will end on 24 September 2009. If you were to do this upgrade after this date the cost would be $534.74

Future upgrade protection renewals will work as follows. If you renew your upgrade protection while it is still valid the cost will be 40% of the full price for your version. If you allow your upgrade protection to expire then the re-activation cost will be 85% of the full price for your version.

To see the full upgrade protection pricing please visit the SmarterTools page on ServerTastic and click the relevant upgrade protection link.

So if you plan on upgrading any of your SmarterTools installations within the next 12 months we highly recommend taking advantage of this promotion

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SmarterTools have released information to customers about changes to the license structure and upgrade protection.

Summary of changes

• SmarterMail will not longer contain domain limits. 
• Versions will be split by number of mailboxes. 
• There will be a greater number of version limits to aid small companies to grow. 
• Upgrade protection has been introduced. This will allow the license to be upgraded to major and minor versions throughout the first year of purchase and for each year following subsequent renewal. Upgrade protection renewal has been set at 40% of the full price (85% if upgrade protection has already expired)

In response to customer requests over the years and with the assistance of a focus group consisting of customers, partners, and users; SmarterTools has made significant adjustments to our purchasing and upgrade policies. It is important that you understand these changes because they affect you and your software licenses.

1. Extended Upgrade Protection at No Additional Charge
2. Upgrade Protection Renewals at Reduced Rates
3. Special Consideration for Recent New and Major Version Purchases
4. One-time Upgrade Opportunity for Existing Licenses and Licensees Outside 45-day Protection
5. New Product Levels and Pricing
6. The Impact on SmarterTools
7. Additional Information and Updates

1. Extended Upgrade Protection at No Additional Charge

Up until now, all new and version upgrade purchases of SmarterTools products qualified for automatic 45-day major version upgrade protection. As of August 10, 2009, all new purchases of SmarterTools product licenses will include 12 months of major and minor upgrade protection at no additional charge. Further, customers will have the option of continuing their upgrade protection on a yearly basis at a greatly reduced rate—bringing predictability to SmarterTools purchases and savings to the majority of customers who upgrade their software with each major release. This new policy will apply to all SmarterTools products: SmarterMail, SmarterTrack, and SmarterStats.

2. Upgrade Protection Renewals at Reduced Rates

Previously, upgrading SmarterTools licenses upon major version release cost approximately 65% of the full retail price. Customers can now renew/extend Upgrade Protection on a yearly basis for approximately 40% of the full retail price—reflecting a significant savings. SmarterTools software licenses will still operate as they always have. No one will be required to upgrade a license or maintain Upgrade Protection unless they want to maintain the most current version each year for a much lower price.

Those who choose not to maintain continuous Upgrade Protection can re-establish it at a later date to get the latest software version and a renewed 12 months of Upgrade Protection for approximately 85% of the full retail new license price.

3. Special Consideration for Recent New and Major Version Purchases

Customers who have licenses within the established 45-day upgrade protection period will automatically receive one year of full Upgrade Protection on all new and major version upgrade purchases. This applies to all new and major version upgrade purchases made from June 26 through August 9, 2009.

4. One-time Upgrade Opportunity for Existing Licenses and License Holders

Based upon the recommendations of our pricing focus group, SmarterTools will provide an effective way for existing license holders to upgrade their licenses and receive Upgrade Protection. Starting August 10, 2009, and lasting for 45 days, all existing SmarterTools licenses (no matter the version) can be upgraded to the latest version and receive a full 12 months of additional Upgrade Protection for approximately 50% of the full retail price. SmarterTools decided to make this opportunity available in conjunction with the release of SmarterMail 6.x as an additional benefit for SmarterTools' customers.

5. New Product Levels and Pricing

SmarterTools has also added new licensing levels to our software product lines—allowing our customers to more efficiently select the capacity they require. Minor pricing adjustments have been implemented to better reflect the new levels and available price points. In addition—specific to SmarterMail 6.x—domain limits have been removed from all paid product levels. This means that customer have more flexibility in choosing the right product level and can focus on the number of mailboxes alone when making their selection. The SmarterMail FREE edition will still be limited to one domain.

6. Impact on SmarterTools

The implementation of these changes will allow most customers to realize decreased costs and, in some cases, more product for the same cost. We anticipate that this will result in SmarterTools receiving less revenue than it otherwise might have over the next two years as customers take advantage of Upgrade Protection, the One-time Upgrade Opportunity, and more refined product levels. Over the long term, however, we believe that these changes will benefit the entire SmarterTools community and encourage greater adoption of SmarterTools products.

7. Additional Information and Updates

SmarterTools will post this email and related updates as they are available on the SmarterTools forums. If you have any questions or want more information, email them to: sales@smartertools.com.

SmarterTools is grateful for the continued support of all of customers and partners and looks forward to our mutual continued success.

Sincerely,

Tim Uzzanti

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