ServerTastic Blog - Stuff that happens at ServerTastic and other product related things
ServerTastic TwitterServerTastic Facebok PageServerTastic Friend FeedServerTastic FeedBurner
 Home  |  Products  |  My Account  |  Contact  |  Help  |
« Back to blog
Viewed
times
Favorited 0 times
Email Address
Please Send Updates...
  • Daily
  • Weekly
  • Monthly
Filed under
June 30, 2010
 

SmarterTrack customer portal now has mobile interface

         
SmarterTrack the customer service portal from SmarterTools now has a mobile interface after the recent V5 update. The mobile interface allows agents to check and respond to customer tickets, transfer tickets and change the ticket status. Above are some screenshots taken from my iPhone to show the interface in action.

This is a fantastic feature to allow agents quick and easy mobile access to the support ticket system. Once you have updated your installation to V5 simply point your mobile web browser to <yoursupporturl>/mobile/ .

There are some enhancements I would like to see, but since this is a first release I am sure they will be added in the future.

  • No access to custom fields
  • No option to delete a ticket or mark as spam
  • iPhone copy option does not work when viewing a ticket

The mobile interface is only available from V5. To be able to update your SmarterTrack installation you must have current upgrade protection. This is available from ServerTastic at 10% discount.

Let me know if you have any questions or comments.

Posted by Andy Gambles 

Comments (4)

Jun 30, 2010
Grzegorz said...
Too bad it needs Enterprise version :/. You can use <yoursupporturl>/m/ too.
Jul 15, 2010
Chris said...
Your title is missleading. "Mobile Interface" to me means using a browser. What you have shown here is an iPhone App. Where is the love for Android, I'd like to have an Android App. Requiring the Enterprise version sucks too.
Jul 15, 2010
Andy Gambles said...
Hi,

It is not an app it is a mobile interface via a web browser. I had simply added a shortcut to the iPhone home screen. You can access the interface by adding /m to the end of your smartertrack URL as stated in the post. 

Andy

Jul 15, 2010
Chris said...
Ooops Sorry Andy I take it back then. I guess they made their mobile interface look like an I phone app. Thanks for this I've been wanting a way to check up on things from my phone I'll be checking this out.

Leave a comment...