Many of the order processing on ServerTastic is completed automatically. When you please your order the product is delivered within a few minutes.

However some products require manual processing. This can be because the supplier does not provide an API or because we need more information from you to complete the order. Previously we would send you an email with this information.

To allow for better management of manual orders these emails will now all be handled by our support system. So if you order something which requires manual processing we will automatically generate a ticket with details of the order. This ticket will then be updated as the order is processed. You do not have to log in to the support system to view the status or update a ticket. You will still receive an order update email and you can still reply by email.

This process will allow us to keep better track of the order status, provide you with better updates and keep a record of product delivery.

You can log in to the support system using your ServerTastic email address and password.