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Manage Your SSL Certificate Orders

Customers purchasing their RapidSSL, Geotrust, thawte or Verisign SSL certificate from ServerTastic are now able to manage their SSL certificate orders and perform the following actions:

  • Resend approver emails
  • Resend fulfilment emails
  • Re-issue certificates (where purchase allows)
  • Revoke certificates
  • Check status and view comments for org validated and EV certificate orders in process
How cool is that! You no longer need to raise a support ticket to perform any of these actions - you can do them yourself.

"I have heard enough how do I do this?" I hear you all cry. Simply visit the relevant URL below (you can bookmark it) and complete the form. You will require to know the SSL domain, the admin email contact (which you will also require access to) and the captcha.

You will then be shown your order for verification. Click "Select" next to the correct order and then submit to confirm your email address. An email will be sent to the admin contact email address which will contain a unique URL allowing instant access to your order. It sounds a lot more complicated than it actually is. I simply suggest you give it a try!

End User Order Management
RapidSSL and Geotrust branded order management: Click Here
thawte branded order management: Click Here
VeriSign branded order management: Click Here

SSL Certificate Resellers
You can also provide these links to your customer. They are not branded by ServerTastic in anyway so the customer will never know (if that is what you want).

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Posted by Andy Gambles 

Comments (2)

Oct 28, 2009
Richard Lloyd said...
Nice to see this facility added, but I just discovered that Verisign certs ordered via Servertastic can't be imported into the Verisign Certificate Center for easy central mangement of Verisign certs whether bought directly from Verisign or via a reseller.

Strangely, if you log into Verisign's Certificate Center and then "search for a cert outside of the center" to import it into the Center, the one ordered from Servertastic *does* show up and you can follow the screens to request its transfer, only to be stopped by a request for a challenge phrase (with no challenge question set for a reminder - I requested that via e-mail). I've no idea what that phrase would be though.

I phoned up Verisign support and they confirmed that Servertastic-purchased Verisign certs can't be imported into the Verisign Cert Center and the fact I could get so far into the import process was a mistake that they'll fix in the near future.

This problem is probably something you should mention somewhere in your pages - you do say "When purchasing from ServerTastic your certificate is still supplied by Verisign and you still receive support from VeriSign just as if you had purchased directly." on https://www.servertastic.com/verisign/ but this isn't strictly the case w.r.t. the Verisign Certificate Center.

Oct 28, 2009
Andy Gambles said...
Interesting comment Richard. Did Verisign say this just applied to ServerTastic certs or all certs purchased via resellers?

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