We recently renewed our partnership with SmarterTools (official press release). Back in February some of you may recall I posted how we had sold over $415,000 worth of SmarterTools products. I have received our August statement from SmarterTools (and that figure has gone up even more). This time I will focus on the SmarterBundle report.

We have assigned over $163,000 worth of SmarterBundle's to our customers (The SmarterBundle represents $800 worth of software supplied to customers at no extra cost who spend at least $199.00 with ServerTastic).

If our customers had paid full price for all the SmarterTools products we have sold and SmarterBundles assigned they would have paid just over $946,000 (aiming for $1m by the end of the year!)

If I then calculate the discounts it shows we have saved our customers approximately $241,000!

Have you had the benefit of saving money with ServerTastic? Let us know!

         

This is a fantastic feature to allow agents quick and easy mobile access to the support ticket system. Once you have updated your installation to V5 simply point your mobile web browser to <yoursupporturl>/mobile/ .

There are some enhancements I would like to see, but since this is a first release I am sure they will be added in the future.

• No access to custom fields
• No option to delete a ticket or mark as spam
• iPhone copy option does not work when viewing a ticket

The mobile interface is only available from V5. To be able to update your SmarterTrack installation you must have current upgrade protection. This is available from ServerTastic at 10% discount.

Let me know if you have any questions or comments.

SmarterTools announces the release of SmarterTrack 4.9.3744. Highlights of the SmarterTrack 4.9.3744 release include:

• CHANGED: The text box for editing or creating a plain text auto-responder is now bigger to improve usability.
• FIXED: Agents can now change their ticket and Live Chat status for a group simultaneously.
• FIXED: Auto-responders for tickets submitted via the default brand now display a link to view the ticket online.
• FIXED: Auto-responders for tickets submitted via the default brand now display valid links to view suggested Knowledge Base articles.
• FIXED: Custom fields now display in the correct order when portal visitors submit tickets or Live Chats.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notespage.

To access this latest version, visit the SmarterTrack Download page.

SmarterTrack is available from ServerTastic at a 10% discount.

SmarterTools announces the release of SmarterMail 6.8.3750. Highlights of the SmarterMail 6.8.3750 release include:

• ADDED: Mailing list names can now be changed.
• ADDED: The mailing lists grid is now sortable.
• ADDED: To improve usability, the mailing list's address now displays in the title bar of the webpage when editing an existing mailing list.
• FIXED: A domain's listserv command address now properly passes user verification when using Web service verification for smart hosts.
• FIXED: After renaming a domain, the system administrator is now redirected to the new domain's page.
• And more...

A complete listing of the new features and improvements is available on the SmarterMail Release Notespage.

To access this latest version, visit the SmarterMail Download page.

SmarterMail is available from ServerTastic for 10% discount.

Over the years we have sold many products on ServerTastic. One of the companies we have worked with from the start has been SmarterTools. They produce an awseome range of products including SmarterMail (a highly efficient mail server with ActiveSync support), SmarterStats (a mega powerful web site statistics package with SEO reporting) and SmarterTrack (a customer service portal as used on ServerTastic).

SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount with ServerTastic).

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

SmarterTools announces the release of SmarterMail 6.6.3636, which is available as a FREE minor version upgrade to all SmarterMail customers with current upgrade protection (10% Discount on ServerTastic).

Highlights of the SmarterMail 6.6.3636 release include:

• CHANGED: Read and Mark As Read now have separate entries in the language file to ensure accurate translations.
• CHANGED: The To pop-up window on the compose page is now wider, making it easier to select message recipients.
• CHANGED: An error message now displays when a user forgets to select a user or group when trying to share mail, contacts, calendars, tasks, or notes.
• FIXED: Impersonating a user in Safari for the Mac now functions as expected.
• FIXED: Importing mailing list poster whitelists and blacklists using the Web service now functions as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterMail Release Notes page. To access this latest version, visit the SmarterMail Download page.

If you have additional questions regarding SmarterTrack or any of the SmarterTools products please let us know.