Overall the results are very pleasing. It is great to see mostly positive responses. As always though we welcome your feedback on anything and everything (Contact Us).

We used the FormStack system to handle the survey and what a fantastic system it is!

I admit it was a bit intrusive and a pain if you were not interested. Instead on the order completion page we will give you the option to sign-up. If you are already subscribed then we will give you the option to change the frequency of your updates. My suggestion is to select Daily but if you think this is a bit much then Weekly is a good balance between maintaining up to date information and avoiding email overload.

You can now also manage your email updates via the My Account area. When you log-in we will either give you the option to subscribe or update your frequency preferences.

You may also notice some subtle changes to the format of the email updates. Mainly the addition of an "In cased you missed them" section at the end of the email. This will contain links to previous updates which you may not have seen.

As always I welcome your feedback.

There have been some significant changes to the SSL certificates supplied via ServerTastic. The most important point to make is that these changes do not affect any certificates already issued and installed.

SSL invite URLs
All invite URLs issued from today now have a validity of 365 days from purchase. This means you must use the invite URL to generate your SSL certificate within 365 days of placing your order. This also applies to bulk purchases. Failure to use the invite URL within 365 days will result in the invite expiring and becoming invalid. No refunds or replacements will be issued for expired invite URLs.

Geotrust certificates now use intermediate
Geotrust certificates such as the QuickSSL Premium used to be issued from a root CA certificate. This meant that when installing your certificate there was no additional "CA Bundle" to install. However Geotrust certificates issued from today will require an intermediate certificate. This intermediate certificate will be supplied with your certificate during purchase.

The installation process may have changed slightly depending on the certificate and server OS. Please make sure you read the fulfilment email completely before commencing installation.

2048Bit minimum key size
From 2013 all SSL certificates must have a minimum 2048bit key size. Therefore if you order a certificate that extends beyond this then the CSR must be generated with a key size of at least 2048bit. You can order certificates using a smaller key size that expire before this date however you will receive a warning during the order process.

Root migration
Many SSL certificates are being migrated to alternative root certificates with a minimum 2048bit key size. This does not affect any existing SSL certificates. However re-issues and new certificates will be issued from the new root. There is no action required by customers during the root migration.

PKCS7 downloads
Certificates can now be downloaded as PKCS7 (which will include the intermediate CA) from the SSL control panel. 

Plesk/Apache bundle downloads
Certificates can now be downloaded as Plesk/Apache bundles from the SSL control panel. 

RapidSSL Certificates
RapidSSL and RapidSSL wildcard certificates will continue to be issued from a root certificate until 23 September 2010. 

Questions
If you have any questions/concerns about these changes please let us know in the comments or contact us. 

         

This is a fantastic feature to allow agents quick and easy mobile access to the support ticket system. Once you have updated your installation to V5 simply point your mobile web browser to <yoursupporturl>/mobile/ .

There are some enhancements I would like to see, but since this is a first release I am sure they will be added in the future.

• No access to custom fields
• No option to delete a ticket or mark as spam
• iPhone copy option does not work when viewing a ticket

The mobile interface is only available from V5. To be able to update your SmarterTrack installation you must have current upgrade protection. This is available from ServerTastic at 10% discount.

Let me know if you have any questions or comments.

This is a free update for all existing Backup For Workgroup users. For more information about Version 5 and the free update please click here.

One of the biggest updates in Version 5 is the Open File Add-on. Previously this had to be purchased as an add-on to the client license. This caused some confusion with customers. As a result the v5 client now includes open file support. The price of the client license has been increased to reflect this change.

Customers with previous versions can update to v5 free of charge. However if their license did not include the Open File Add-on this feature will remain unavailable. Customers can update their license(s) to support Open Files with a one off purchase $99.00 per client available here.

If you have any questions please let us know.

Please give it a try and let us know your comments. (You can also provide feedback via FaceBook, Twitter and LinkedIn).

If you have made a purchase on ServerTastic recently you may have noticed a few changes to the website and checkout process.

The site has undergone a re-design. Some sophisticated and time consuming analysis of our website usage statistics provided a good insight into how visitors use the website and what pages they visit. A small survey of 100 customers also returned some interesting results.

The new design is built on simplicity. It should also make it easier for us to integrate a number of new features we have planned.

With the new design came some changes to the checkout process. When you add items to your basket you may be shown details of related promotions. This is designed to help you avoid missing any potential savings that could be made.

The actual checkout payment process itself has also been stripped down. This is to make the checkout pages load as fast as possible and remove all unnecessary distractions.

In a few days we will also be enabling our new payment page. We are moving to remotely host our payment page with our payment provider. This is to ensure PCI compliance and allow us to start using services such as 3D secure (now mandatory with Maestro). Doing this means we will also be able to accept Switch, Solo and Maestro cards on top of the existing Visa and MasterCard.

As always I would love to hear your feedback good and bad! Remember you can contact us via Twitter, Facebook and LinkedIn