Over the years we have sold many products on ServerTastic. One of the companies we have worked with from the start has been SmarterTools. They produce an awseome range of products including SmarterMail (a highly efficient mail server with ActiveSync support), SmarterStats (a mega powerful web site statistics package with SEO reporting) and SmarterTrack (a customer service portal as used on ServerTastic).

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The True BusinessID with EV promotion is due to end on 31st January 2010.

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With the popularity of ServerTastic growing and some of our customers using the service daily it is apparent we need a reliable way to communicate potential problems with our system/order process.

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What a great way to start the new year. Yesterday we had an outage which lasted just under a couple of hours. It was not a complete outage some customers were still able to access the website and place orders, but then some of those orders did not process correctly.

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Over the last few months there has been a steady increase in support requests about re-issuing RapidSSL certificates and insurance.

RapidSSL certificates without insurance can be re-issued an unlimited number of times for the first 7 days after the certificate has been issued. This is not the day it was purchased from ServerTastic but the issuance date stated within the certificate.

This 7 day period is provided in case you have problems with installation and need to re-issue the certificate.

After these 7 days have passed it is not possible to re-issue the certificate unless you have insurance. If it is day 8 and you need to re-issue the certificate then sorry but you can't!

It is therefore important that if you are having installation problems during the first week that you seek assistance. If it is coming to the end of the first 7 days and you have not yet got the installation completed contact us and we can cancel the order and you can then start again. We are only able to cancel orders without charge within the first 7 days.

If you purchased your certificate without insurance it is possible to purchase re-issuance insurance directly from RapidSSL at a later date but this will cost more than purchasing a new RapidSSL from ServerTastic.

If you purchase your certificate with insurance then you can re-issue the certificate as many times as you want for the life of the certificate. You do not have to worry about server crashes, corruption or having to move server.

So it is important to note the following points when purchasing your certificate without insurance:

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The True BusinessID with EV $174.00 Year promotion has been extended to 31st January 2010.

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SmarterTools announces the release of SmarterTrack 4.7.3636, which is available as a FREE minor version upgrade to all SmarterTrack customers with current upgrade protection (10% discount with ServerTastic).

Highlights of the SmarterTrack 4.7.3636 release include:

• EFFICIENCY: Redundant queries no longer occur when logged in as the primary administrator.
• EFFICIENCY: Roles and permissions now require less database interaction.
• FIXED: Agents can now modify their own custom email footer.
• FIXED: Canned replies assigned to Everyone can now be edited by agents.
• FIXED: Regenerating a summary report now groups data as expected.
• And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page. To access this latest version, visit the SmarterTrack Download page.

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